The patent-pending AC-304TR enables BPOs and call and contact centers to improve agent training by making it easier for coaches to connect to agent’s calls and offer guidance directly. It completely eliminates the need for Quick Disconnect (QD) headsets and offers a more modern, seamless solution that will reduce call times while providing better quality and more efficient training for agents.
AI noise-cancelation provides superior call quality in any environment: Featuring a multi-microphone design powered by a hardware AI chip, the AC-304TR filters out virtually all background noise, providing clear audio communication in any environment. This is especially useful in contact centers, as agents either work in a bustling office with other agents just feet away, or remotely with barking dogs, other animal sounds, lawn mowers, rowdy kids, or fan noise.
State-of-the-art training solutions help with inventory management: The patent-pending AC-304TR eliminates the need for Quick Disconnect (QD) headsets, which typically lack Environmental Noise Cancelation (ENC), and require the coach to have two headsets, one to assist the agent and one to connect to their tablet or PC. With this solution, both the agent and the coach receive the benefit of ENC. The HS-1500BT also allows coaches the freedom to move about the call center floor while maintaining a simultaneous secure wireless connection to their computer or tablet.
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