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Return & Refund Policy

Thank you for shopping at Fitness Store.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fitness Store.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Fitness Store, accessible from http://www.fitnessstore.co.in/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Fitness Store New Delhi, India
info@fitnessstore.co.in
+91-9717895851
Monday to Saturday: 9.30am to 6.30pm

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

For Saucony warranty exchanges & cancellation:-

When you can exchange an item (We do not accept returns/refunds)

We hope that you are 100% satisfied with any Saucony product. However, if you change your mind about any purchase made through sauconyindia.com, you can of course exchange this free of charge.

All purchases in Fitnessstore.co.in  have a 7-day exchange policy from the date of receiving the order. Please make sure that:

  • All tags are still attached.
  • The product is unworn, unwashed, and unaltered.
  • Items should be returned unworn and in their original branded shoe box.
  • Please retain your proof of posting until your return has been processed. Kindly note, that we cannot take responsibility for any items sent back by an alternative courier or service.
  • You will receive an email as soon as your exchange has been processed.
  • Please allow up to 10 working days from the date of exchange is picked up.
  • Once the item is back in our warehouse and the condition of the item is confirmed by our team the exchange is processed.

Please note: There is no warranty or exchange available for discounted product purchased at a upto 50% discount.

For all exchanges & cancellation

  • For exchange-related enquiries, WhatsApp at 9709707212 or E-mail us at info@fitnesstore.coin
  • We accept cancellation until the order is dispatched.
  • We accept size exchange requests, we will arrange a pickup and drop.
  • Online orders can be exchanged within 7 days of order delivery.
  • For the process of exchange, the product should be unused and in the same condition as you received it with its original packaging & tags.
  • Items that do not meet the above criteria will not be exchanged.
  • Free pick up and exchange are done only once free of cost.

Warranty Claim (Damage or Defective Product)

If your product has been longer than 30 days and less than 3 months since the purchase date (available on the invoice) and the item has developed a flaw, then here’s what you’ll need to do:

Products purchased from Saucony Retail Stores ( Fitness Store ) You’ll want to take your item back to the store you bought it from.

General conditions for warranty claim:Claims are entertained only against manufacturing defects and are admissible when shoes have been appropriately used. No claim is admissible on socks & body wear.

  • The warranty does not cover damage caused by improper care, misuse, accident or neglect.
  • The warranty does not cover the laces of the shoe.
  • The warranty does not cover induced tears, fading due to detergents etc.
  • The warranty does not cover products in used condition and has surpassed the warranty period.

Note// We don’t arrange a return pick for defective products, the customer needs to courier the same back to our warehouse.

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